Shipping & Returns

SHIPPING & DELIVERY POLICY

At Moms Promise, we understand how important it is for every mom to find the right products for her little one. We are committed to delivering your orders safely, securely, and as quickly as possible.

1. Order Processing & Dispatch

• Orders are generally processed within 1–3 business days after confirmation.

• Orders placed on Sundays or public holidays may be processed on the next working day.

• Once your order is dispatched, you will receive a shipping confirmation with tracking details, wherever available.

• Orders may be subject to verification before dispatch.

2. Estimated Delivery Time

• Within Tamil Nadu: Approximately 3–7 business days after dispatch.

• Other locations in India: Approximately 5–10 business days after dispatch.

• Delivery timelines may vary depending on your location, courier availability, weather conditions, and other unforeseen circumstances.

These are estimated timelines and are not guaranteed delivery dates.

3. Shipping Charges

Applicable shipping charges, if any, will be displayed at checkout before you complete your purchase. Any free-shipping offers will be subject to the terms mentioned in the offer.

4. Order Tracking

Once your order has been shipped, tracking details will be shared through the contact information provided at checkout, wherever tracking is supported by our courier partner.

Please allow some time for tracking information to become active.

5. Delays & Delivery Issues

Although we do our best to deliver orders on time, delays may occur due to courier issues, weather conditions, public holidays, or circumstances beyond our control.

If your order is delayed or tracking has not been updated for an extended period, please contact our customer support team for assistance.

6. Incorrect Address & Failed Delivery

Customers are responsible for providing a complete and accurate shipping address and contact number.

If a shipment is returned due to an incorrect address, an unavailable recipient, or repeated failed delivery attempts, additional shipping charges may apply for reshipping.

7. Damaged or Missing Items

If you receive a damaged package, an incorrect item, or find an item missing from your order, please contact us as soon as possible with your order details and clear photographs of the issue.

We will review your request and assist you according to our return and replacement policy.

Return & Refund Policy

1. Return Eligibility

Returns or exchanges may be accepted if:

• You receive a damaged or defective product.

• You receive an incorrect product or a product different from what you ordered.

• The product meets the applicable return conditions listed below.

To be eligible, the product should generally be unused, unwashed, undamaged, and returned with its original tags, packaging, and accessories, where applicable.

2. Return Request Timeframe

Please contact us within 48 hours of delivery if you receive a damaged, defective, or incorrect product.

Include your order number, a description of the issue, and clear photographs or an unboxing video, if available.

Our team will review your request and confirm the next steps.

3. Products Not Eligible for Return

For hygiene and safety reasons, certain products may not be eligible for return or exchange, including:

• Products that have been used, washed, or damaged after delivery.

• Products without their original tags or packaging, where required.

• Personal-care, hygiene-related, or other non-returnable items identified on the product page.

• Products returned without prior approval from our customer support team.

These exclusions do not affect any rights you may have under applicable consumer protection laws.

4. Refund Policy

If your return or refund request is approved, the refund will be processed through the original payment method wherever possible.

• Refund processing will generally begin within 5–7 business days after approval or receipt and inspection of the returned product, as applicable.

• The time taken for the amount to reflect in your account may depend on your bank or payment provider.

• For prepaid orders, approved refunds will be issued according to the applicable refund procedure.

• For cash-on-delivery orders, our support team will communicate the available refund method and any details required.

Actual refund timelines may vary depending on the payment provider.

5. Return Shipping Charges

If an item is damaged, defective, or incorrectly supplied, please contact us before returning it so we can advise you on the appropriate return arrangements.

For other eligible returns or exchanges, shipping charges and any applicable conditions will be communicated by our support team before the return is arranged.

6. How to Request a Return or Refund

Please contact our customer support team with the following information:

• Your order number.

• The product name.

• A brief description of the issue.

• Clear photographs or supporting evidence, where applicable.

Please wait for return instructions and approval before sending any product back.

7. Contact Us

For return or refund assistance, please contact Moms Promise through the customer support details listed on our website.

Moms Promise — Your little one's comfort and your peace of mind matter to us.